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Leveraging IT/AIOps & Automation to Drive Business Resiliency
Category
Technology Operations
Project type
Infrastructure Modernization & Standardization
Role
Chief Strategist and Leader
Business Challenge
Topgolf sought a best-in-class solution to modernize operations at scale, focused on:
-- Digital Transformation: Embrace agility and boost revenue with tailor-made digital transformation strategies.
-- Reduce MTTR: Resolve issues swiftly with LM Envision, ensuring more time for innovation.
-- Cloud Migration: Seamlessly transition to the cloud with real-time insights and meet performance targets effortlessly.
-- Tool Consolidation: Streamline monitoring with a unified platform, eliminating inefficiencies and vulnerabilities.
-- Automation: Drive innovation by automating tasks, scaling growth, and enhancing onboarding processes effortlessly.
-- Operational Efficiency: Optimize IT operations, cut costs, and boost productivity with LogicMonitor's insights.
-- ITOps: Stay ahead in modernizing IT environments with comprehensive observability and proactive issue detection.
Solution
Topgolf embarked on a quest for an ITOps, AIOps, and monitoring expert capable of consolidating visibility across 25,000 devices, crucial for delivering an exceptional player experience both within our venues and across the enterprise. LogicMonitor emerged as the solution empowering Topgolf Technology Operations to maintain the flawless operation of our essential player and business systems. With LogicMonitor, we harness predictive fault detection and automated remediation to minimize MTTR, ensuring uninterrupted excellence in our services.
Impact
Topgolf implemented LogicMonitor across more than 90 venues, our hybrid-cloud deployments in AWS / Azure and our enterprise data centers, achieving remarkable results:
-- Reducing unplanned outages by 50%
-- Providing executive and operations leader with visibility into systems health from a business perspective.
Technologies
Dell Technology VxRail Hyper-converged Infrastructure
LogicMonitor
AWS Cloud Services
More Information
Introducing the recent project, ITOps and Upscale with AI & Automation, which illustrates the innovative use of artificial intelligence and automation at Topgolf to improve IT operations. By leveraging AI-driven analytics, the system can proactively detect and resolve potential issues, leading to improved efficiency and streamlined tasks. With the implementation of automation, productivity is further enhanced as tasks are autonomously executed. This project showcases the pivotal role that AI and automation play in up scaling operations and ensuring smooth functionality.
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